Legal and Regulatory Information
Jackson West Solicitors, SRA number 00208912 are authorised and regulated by the Solicitors Regulation Authority whose address is The Cube, 199 Wharfside Street, Birmingham, B1 1RN. We are subject to the SRA Code of Conduct, which may be viewed at www.sra.org.uk.
The Partners of the firm are Gillian West, Deborah Jackson, Mark Eyles and Kate Scammell. Gillian West, Deborah Jackson and Mark Eyles are Solicitors of England and Wales. Kate Scammell is a Chartered Legal Executive.
We are committed to providing a high-quality service to our clients. If you have any concerns about the work undertaken on your behalf, please inform us.
We take complaints very seriously and will try and resolve your complaint straight away. If you are unhappy with any aspect of our service, please contact the person dealing with your matter or our Complaints Partner, Mark Eyles.
We aim to resolve your complaint within seven days. If this is not possible, we will acknowledge your complaint within 7 days and respond to your complaint within 28 days. Occasionally this may not be possible, but if this is the case we will explain why.
Once you have our final response, if you remain unsatisfied, you can make a complaint to the Legal Ombudsman. Details of the Legal Ombudsman's services and the eligibility of complainants can be found at www.legalombudsman.org.uk. The Legal Ombudsman can be contacted by post at PO Box 6806, Wolverhampton WV1 9WJ or by telephone on 0300 555 0333. Any complaint to the Legal Ombudsman must normally be made within six months of the date of our final written response to your complaint. In addition, please be aware that the Legal Ombudsman will not accept your complaint if:
(a) more than six years have elapsed from the date of the act or omission giving rise to the complaint; or
(b) more than three years have elapsed from the time when you should reasonably have known there was cause for complaint; or
(c) the date of the alleged act or omission giving rise to the complaint, or the date when you should reasonably have known there was cause for complaint, was before 6 October 2010.
Professional Indemnity Insurance
Jackson West maintains a minimum of £2,000,000 of professional indemnity insurance in accordance with our professional requirements. Details of the insurers who provide us with cover to that minimum level are available for inspection at our offices.
Jackson West is not authorised under the Financial Services and Markets Act 2000. Jackson West will not give and the scope of its instructions does not extend to providing investment services, to acting as your financial adviser or otherwise providing advice on the merits of a transaction. We are able in certain circumstances to offer a limited range of investment services to clients because we are members of the Law Society of England and Wales, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000. We can provide these investment services if they are an incidental part of our legal work.
The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Ombudsman deals with complaints against lawyers. If you are unhappy with any insurance advice you receive from us, you should raise your concerns with either of these bodies.
The information on this site about legal matters is provided for general information purposes only. Although we try to ensure that all the information on this site is accurate and up to date, this cannot be guaranteed. The information on this site should not be relied upon or construed as constituting legal advice and Jackson West Solicitors disclaim liability in relation to its use. You should seek appropriate legal advice before taking or refraining from taking any action.
Links on this site to third party websites are for your reference only. We shall not be responsible for the content of any website or information linked to this website.
Jackson West's VAT number is 770 1540 52